Privacy Policy
Last updated: 22 September 2026
Solid Oral Care respects your privacy and takes the protection of your personal information seriously.
This Privacy Policy applies to both solidoralcare.co.nz and solidoralcare.com. It explains what information we collect, why we collect it, how we use it, the third-party services we use to operate our websites and fulfil orders, and the choices you have regarding your information.
Who We Are
Solid Oral Care operates in New Zealand and Australia.
For purchases made through solidoralcare.co.nz, the relevant business is:
Opio Bay Limited trading as Solid Oral Care
4 Mohuia Crescent
Elsdon, Porirua 5022
New Zealand
Email: info@solidoralcare.co.nz
For purchases made through solidoralcare.com, the relevant business is:
Titahi Opio Pty Ltd trading as Solid Oral Care
ABN 43 696 162 160
Australia
Email: info@solidoralcare.com
Titahi Opio Pty Ltd is a subsidiary of Opio Bay Limited, New Zealand.
Depending on which website you purchase from, your personal information may be handled by the relevant Solid Oral Care company and, where reasonably necessary to operate our business, shared between our New Zealand and Australian companies.
Information We Collect
When you visit our websites, place an order, create an account, contact us, join our mailing list or otherwise interact with Solid Oral Care, we may collect information including:
- your name
- email address
- phone number
- billing and delivery address
- order and purchase history
- account information
- information you provide when contacting customer service
- marketing preferences
- IP address
- browser and device information
- website activity, including pages viewed and interactions with our websites
- payment-related information, although we do not directly store your complete credit
or debit card details
We may also receive information about you from services we use to operate our websites, process payments, deliver orders, provide customer support and understand how our websites are being used
How We Use Your Information
We use personal information where reasonably necessary to operate Solid Oral Care, including to:
- process and fulfil orders
- take and manage payments
- deliver products to you
- provide order and shipping updates
- manage customer accounts and subscriptions
- respond to questions and customer service requests
- process refunds, returns and replacements
- prevent fraud and protect our websites
- maintain the security and functionality of our checkout
- understand how customers use our websites
- improve our products, websites and customer experience
- send marketing communications where you have subscribed or where otherwise
permitted - measure the effectiveness of our advertising
- meet our accounting, tax, regulatory and legal obligations
We do not sell your personal information.
Payments
Payments are handled by specialist third-party payment providers.
On our New Zealand website, payment services may include Airwallex, Stripe, Apple Pay, Google Pay, Afterpay and POLi, depending on the payment options available at checkout.
On our Australian website, payment services may include Airwallex, Apple Pay, Google Pay and other payment methods made available at checkout.
Your full payment card details are handled by the relevant payment provider and are not provided to our advertising or analytics providers. Where you choose a payment method such as Afterpay or POLi, that provider processes information in accordance with its own privacy policy and terms.
We may receive limited payment-related information from payment providers, such as whether a payment was successful, the payment method used, transaction identifiers and information required to process refunds or investigate payment issues.
Airwallex and payment security
We use Airwallex to process payments and provide payment options through our websites.
Airwallex may use additional fraud-prevention, security, identity-verification and human- verification technologies as part of its checkout services. These services may process information such as your IP address, device and browser information and transaction-related information to help identify suspicious activity and keep payments secure.
These security services form part of the payment and checkout infrastructure and do not mean that your payment details are being provided to our advertising providers.
Cookies, Analytics and Third-Party Services
Like most ecommerce websites, Solid Oral Care uses third-party services to make our websites work, process orders, protect our checkout, communicate with customers and understand how our websites are being used.
This means your browser may make multiple requests to different services while you use our websites. A browser or privacy tool may count many individual requests to the same provider, so a high number of requests does not necessarily mean that the same number of different companies are receiving information.
Some of the main services we use are described below.
Google Analytics and Google services
We use Google Analytics and related Google services to understand how people use our websites and to measure website and marketing performance.
These services may process information such as your browser and device information, IP address and interactions with our websites.
Google services may also be used for functions such as Google Pay and website or checkout security.
Meta
We use Meta technologies, including the Meta Pixel and server-side conversion tools, to measure advertising performance and understand whether our advertising results in website visits or purchases.
Information processed may include browser or device information, website activity and purchase or conversion information.
Meta does not receive your full credit or debit card details from us.
Stape
We use Stape as part of our server-side tracking infrastructure. It assists us in transmitting certain website and conversion information to services such as Meta.
Klaviyo
We use Klaviyo for email marketing and customer communications.
Klaviyo may process information such as your name, email address, order history, website activity and marketing preferences so we can send and measure relevant communications.
You can unsubscribe from marketing emails at any time.
GeoTargetly
We use GeoTargetly to help identify a visitor’s approximate geographic location so we can direct customers to the appropriate Solid Oral Care website or regional experience.
GeoTargetly may process technical information such as your IP address and general location.
WooCommerce and WordPress
Our online stores use WordPress and WooCommerce technology to manage our websites, products, customer accounts and orders.
Rocket.net
We use Rocket.net for website hosting and infrastructure.
Technical information associated with visits to our websites may be processed through this infrastructure as part of hosting, security and website delivery.
AddressFinder
We use AddressFinder to help customers enter and validate delivery addresses.
Information you enter into an address field may be processed by AddressFinder so it can suggest or verify an address.
Handle Hub and ShipStation
For Australian orders, we use Handle Hub as our third-party fulfilment provider.
Handle Hub receives information required to pick, pack and dispatch your order, which may include your name, delivery address, contact details and order information.
Handle Hub uses ShipStation as part of its shipping and fulfilment systems. Your order and delivery information may therefore also be processed through ShipStation where required to fulfil and deliver your order.
For New Zealand orders, relevant order and delivery information is provided to our courier and shipping providers where necessary to deliver your purchase.
Amazon Web Services / Amazon SES
We may use Amazon services, including Amazon SES, to support delivery of transactional emails such as order confirmations, shipping notifications and other service-related emails.
Xero
We use Xero for accounting and financial record keeping.
Customer and transaction information may be processed in Xero where required for accounting, tax, payment reconciliation and business administration.
Cookies and Similar Technologies
Cookies are small files stored on your device that help websites function and remember information about your visit.
We may use cookies, pixels and similar technologies for:
- essential website and checkout functions
- shopping cart functionality
- account login
- website security and fraud prevention
- analytics
- remembering preferences
- measuring advertising performance
- marketing and personalisation
Some cookies and technologies are necessary for our websites and checkout to function properly.
You can control or block cookies through your browser settings. However, blocking essential cookies, scripts or security services may prevent some parts of our websites, including checkout or payment verification, from working correctly.
Where required by applicable law, we will ask for consent before using non-essential cookies or similar technologies.
Sharing Your Personal Information
We may share personal information with service providers where reasonably necessary to operate our business.
These may include:
payment processors
- website and hosting providers
- email and communications providers
- analytics providers
- advertising platforms
- warehouse and fulfilment providers
- couriers and postal services
- address verification services
- accounting and financial service providers
- IT and security providers
- professional advisers
- government, regulatory or law-enforcement authorities where required by law
We only provide service providers with information reasonably required for the service they perform.
We may also share information between Opio Bay Limited in New Zealand and Titahi Opio Pty Ltd in Australia where reasonably necessary to operate Solid Oral Care across the two countries.
Overseas Processing and Disclosure
Some of the service providers we use operate internationally or may store, process or receive personal information outside the country in which you placed your order.
As a result, personal information may be processed or disclosed in countries including New Zealand, Australia and the United States, as well as other countries in which our service providers operate their infrastructure.
For example, information relating to an Australian customer may be accessed by or disclosed to Opio Bay Limited in New Zealand where reasonably necessary to operate Solid Oral Care.
Where required by applicable privacy law, we take reasonable steps to ensure that personal information disclosed or processed overseas is appropriately protected.
Marketing Communications
If you subscribe to our marketing emails, we may send you news, product information, promotions and other Solid Oral Care communications.
You can unsubscribe at any time using the unsubscribe link included in our marketing emails.
Even if you unsubscribe from marketing, we may still send transactional communications relating to an order, account, payment, subscription, delivery or customer service matter.
Accessing or Correcting Your Information
You may ask us to provide access to personal information we hold about you or ask us to correct information that is inaccurate.
To make a request, contact us using the details at the end of this Privacy Policy.
We may need to verify your identity before providing or changing personal information.
Depending on where you live, you may also have additional rights under applicable privacy laws.
How Long We Keep Information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected or where we are required to retain it for legal, accounting, tax, fraud- prevention or regulatory reasons.
How long information is retained will depend on the type of information and why we hold it.
Security
The security of your personal information is important to us.
We use reasonable administrative, technical and organisational measures designed to protect personal information from loss, misuse, unauthorised access, disclosure or alteration.
However, no method of transmitting information over the internet or electronically storing information can be guaranteed to be completely secure.
Children’s Privacy
Our online stores are intended primarily for adults purchasing products for themselves or their households.
We do not knowingly seek to collect personal information directly from children where parental or guardian consent would be required by applicable law.
If you believe a child has provided personal information to us in circumstances where they should not have done so, please contact us and we will review the situation and take
appropriate steps.
Links to Other Websites
Our websites may contain links to websites operated by third parties.
Once you leave our website, the privacy practices of the third-party website will apply.
We do not control and are not responsible for the privacy practices, content or security of third-party websites.
We recommend reviewing the privacy policy of any external website you visit.
Privacy Questions or Complaints
If you have a question, concern or complaint about how we handle your personal information, please contact us so we can investigate and respond.
For matters relating to solidoralcare.co.nz:
Email: info@solidoralcare.co.nz
For matters relating to solidoralcare.com:
Email: info@solidoralcare.com
If you are not satisfied with our response, you may also have the right to contact the relevant privacy regulator.
In New Zealand, this is the Office of the Privacy Commissioner.
In Australia, this is the Office of the Australian Information Commissioner (OAIC).
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, websites, service providers or legal obligations.
When we make changes, we will publish the updated Privacy Policy on our websites and change the Last updated date at the top of this page.
If a change materially affects how we use personal information, we may provide additional notice where appropriate.