Shipping & Returns
We pack all orders using repurposed paper, cardboard boxes, gummed paper tape and paper labels. No plastic and no unnecessary courier bags.
Free New Zealand shipping
on orders $60NZD and over, including our rural friends.
Orders under $60NZD are $5.75NZD nationwide for urban addresses, and $9.20NZD for rural addresses.
Your order will be sent via tracked CourierPost and should arrive within 5 days of ordering. Rural delivery may take a few more days.
You will receive an email with a tracking number from Parcelport. If you cannot find it, please check your spam folder.
Free Australian shipping
on orders $100AUD and over, including our rural friends.
Orders under $100AUD are $25AUD nationwide.
Your order will be sent via International Small Parcel and should arrive within 10 days of ordering. Rural delivery may take a few more days.
Return and refund policy
For health and safety reasons, we are unable to accept change of mind returns once an item has been sent. If there are any issues with your order once you receive it, please contact us as soon as possible and we’ll put it right. Unfortunately, we are unable to refund shipping costs.
We’re really proud to to pick and pack your orders quickly. Therefore, if you wish to cancel or change your order, you’ll need to email us within 5 minutes of placing your order.